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If your PS4 controller won’t connect all of a sudden, you don’t necessarily need a new one to resolve the issue. This troubleshooting guide shows you the possible solutions that you need to try first before deciding on whether or not to junk a misbehaving controller.
Causes why your PS4 controller won’t sync or connect
There are a few reasons that can be blamed for the PS4 controller syncing issue.
Bluetooth signal interference.
Sony’s PS4 uses standard Bluetooth connection to sync wireless controllers. If you have a number of Bluetooth devices connected to your PS4 and you’re having trouble connecting or your controller won’t connect at all, you may have a signal interference issue at hand.
Wireless devices that use Bluetooth to connect are typically designed to handle possible signal interference from other devices but connection problems may still occur. You should try to disconnect other Bluetooth devices such as tablets, headsets, smartphones, PCs, etc., to see if any of them is causing the problem.
Weak battery.
If your battery on your PS4 controller is weak, it’s Bluetooth range may be shortened. At other times, the controller may not be able to maintain a good connection at all.
The same can happen if the battery is damaged or no longer holding a charge.
Controller firmware issue.
In some situations, the cause can be deep within the firmware of the PS4 controller. Since there’s no setting on your console to update the firmware of the controller, you are limited to resetting it instead. This is often an effective way to fix misbehaving PS4 controllers.
Troubleshooting a PS4 controller that won’t sync or connect
Below are the potential solutions that you can try if your PS4 controller won’t connect to the console.
- Charge the controller.
When troubleshooting a wireless PS4 controller, make sure that you charge to 100% first. This will make sure that you’re not dealing with a possible PS4 controller won't-turn-on or weak battery issue.
- Connect the controller and console with USB cable.
If you’re having trouble connecting a controller wirelessly, try using a USB cable instead to resync it. Here’s how:
-Get a known good working USB cable.
-Connect the controller to your PS4 with the USB cable.
–Press and hold the PlayStation button in the middle of the controller. This will clear the old connection setting and resync this controller to the console again. - Re-sync controller at startup.
If the previous step hasn’t helped, you can try to check if re-syncing at startup will do the trick. Here’s what you need to do:
–Shut down your PlayStation 4.
–Connect your controller to the console using a USB cable.
–Press and hold the PlayStation or PS button on the center of your controller. This will prompt the controller to re-sync at startup. - Perform a soft reset on the controller.
You’ll need another good working controller to do this. If you don’t have a second controller to use, just skip this solution and proceed to the next one below.
-Using the second controller that’s working, go to your PS4’s Settings menu.
-Select Devices from the drop-down menu.
-Select Bluetooth Devices.
-Find the wireless controller that’s not working in the list of devices and select it. An active controller should show a green dot while inactive ones will have a white or grey circle.
-Press the Options button on your controller, found to the right of the touchpad. This will bring up a new menu.
-Select Forget Device. This will disconnect the inactive controller from the console.
-Turn off the PS4 console.
–Re-sync the controller at startup like what we did in Step#3. - Do a hard reset on the controller.
If you can’t perform a soft reset on the controller, then you have no other option but to perform a hard reset. For this to work, you’ll need to use a paper clip or a similar object. You’ll have to use the unfurled paper clip to press the tiny reset button.
-Turn off the PS4 console.
-Find the small hole where the reset button is. It’s under and near the left trigger (LT) button.
-Insert the paper clip in the hole and push the reset button for about 5 seconds.
-Connect the controller to the PS4 again and see what happens.
Workaround.
Some PS4 users who had a wireless controller syncing issue in the past reported that they were able to resync their controllers with the steps below. The only difference that we notice with this procedure is that you disrupt the boot up process of the console first. This is not a safe procedure and may potentially corrupt the software if done repeatedly.
If the above solutions have not helped at all, then definitely try this possible workaround to fix controller that won’t sync or controller that’s not working :
–Power on the console.
-Once the console has started booting up, turn it off by unplugging it from the wall outlet or surge protector (if you’re using one). Don’t unplug the power cable from the back of the console.
How To Check Ps4 Controller Model 5
-Once the PS4 restarts, it’s going to rebuild its cache or system files. You should try to connect the controller again and see what happens.
What happens if your PS4 controller won’t connect up to this point?
If this guide won’t work and none of the solutions have helped, you should consider getting a replacement. If the console and controller are still within the warranty period, contact Sony or visit your retailer to get a free replacement.
Suggested readings:
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How To Check Ps4 Controller Models
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#PS4 is one massively sold out video game #console, and its owners are spread across the globe. With a variety of different genre games, the console has a vast video game library. PlayStation 4 and all its parts are quite classy, but sometimes a glitch in the system software or any of the hardware malfunction could bring some annoying issues. One of the most discussed and probably the most annoying problem reported by the players is their PS4 Controller not charging. So if you are currently facing the PS4 Controller charging issues, we’ve got some straightforward fixes for you. Hopefully, they will work for you all.
Contents
- 1 How to Fix PS4 Controller Not Charging Issue
How to Fix PS4 Controller Not Charging Issue
1. Charge PS4 Controller via Charging Dock
If your PS4 Controller is not charging and it seems a 100% dead or you see no lights blinking, it’s likely having a USB issue. For some unknown reasons, the PS4 controllers lose the ability to charge via a USB. In some cases, it even doesn’t recognize the USB device, and that’s when the real problem starts for most of the PS4 owners. It leaves the players struggling for hours to fix the issue but to no avail.
Well, if you are facing a similar problem, there is nothing that you can do except buying a new PS4 Controller Charging Station. This charging station charges the PS4 Controllers via the ports on the bottom instead of the USB ports. With a very reasonable price ($15 to $25), you’ll have an ultimate new source to charge the controllers.
2. Reset PS4 Controller
For some reason, if this doesn’t work for you or your controller is behaving a little bit awkward, you see the lights turn on, but the controller isn’t doing anything, you’ve probably lost the controller’s connection to your PS4. It will require you to re-pair the controller with the console. The easiest way to do just that is to press the “Reset” button on the controller. You’ll find the Reset button near the L2 key.
3. Power It Off and Reset
If your PS4 controller won’t charge, try Powering off the PS4 and then pressing the Reset button on the controller. Once done, plug in the USB cable, connect it to both ends (the Controller and the Console), and turn on the console. You’ll see the blue light flashing on the console and that exactly when you should press the PS button on the Controller. It will pair the controller to the PlayStation 4 video game console. Your PS4 Controller should charge without issues now.
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4. Fix with PS and Share Button
1. Press and hold the PS and Share button at the same time.
2. Now you should wait until you see the light flashing on the controller.
3. After the light shows up, release both the buttons. (this procedure works same as the Reset.)
4. Now plug in the controller into PS4 using the USB cable, it’ll automatically show up on the PS4. This will now allow you to connect and charge the controller at the same time.
If it is still not working, you should try replacing the USB cable. A different cable sometimes resolves this issue. Also, plug it in a different USB port on PS4 this time.
How To Check Ps4 Controller Model Number
5. Replace PS4 Controller’s Battery
If your PS4 controller not charging, the issue could very well be related to the battery. If your controller is old and not charging, it might be because of the old faulty battery. We suggest you open it up, remove and replace the battery with a new one, if your PS4 controller isn’t covered by the warranty anymore. It should fix your PS4 Controller not charging issue. You can find PS4 Controller batteries on Amazon or eBay.
6. Charge it Upside Down
It sounds a little bit silly charging it upside down. But in some cases, this helped the PS4 owners. There isn’t anything bad in trying it out if your PS4 controller battery won’t charge. All you’ve got to do is to place the controller upside down and plug the cable in. It might work for you if your PS4 controller doesn’t charge.
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7. Hardwire Charging Cable to PS4 Controller’s Battery
In some cases, we witnessed that instead of the charging cable, the charging ports were faulty. Maybe, you are facing the same problem. To resolve the PS4 Controller not charging error, try plugging it into a different USB port on the console. Due to excessive use and a little bit of wear and tear, the USB port can become faulty. So changing the port might come in handy.
If this also is a try in vain, you can simply Hardwire the Charging cable to the Controller’s battery. For doing this, you should check out this YouTuber’s video. It’ll help you Hardwire the USB charging cable directly to the controller’s battery. Some PS4 users have reported that this procedure has helped them like a charm.
8. Let PS4 Controller Cool Down a Bit
Sometimes, the only reason of PS4 controller not charging or connecting can occur because it gets too hot due to excessive use. So, you might want to give it some time to cool down. Once it’s cooled down, try connecting and charging it once again. It might work out for you.
Conclusion
How To Check Ps4 Controller Model Numbers
All the methods mentioned earlier to resolve the PS4 controller charging error are common ones and may not work for every user depending on the real reason behind the problem. We suggest you try out all the solutions one by one and it will surely fix the issue of 90% PS4 users.
How To Sync Ps4 Controller To Ps4
If your PS4 controller is not charging even though you have tried all the fixes, do let us know in the comments below. We will try to figure out possible fixes in your case.